Terms and Conditions

Last updated: August 15, 2026

1. ABOUT US

These Terms and Conditions govern your use of the Forge Deals website and any purchases made through our online store.

Forge Deals is operated by FENIX FORGE LTD (doing business as Forge Deals), a company registered in the United Kingdom.

Company Number: 16460161
Trading Name: Forge Deals
Address: 57 Clitheroe Road, Manchester, England, M13 0QU
Email: info@forgedealsonline.co.uk
Phone/WhatsApp: +44 7440 515340

By accessing our website or placing an order with us, you agree to these Terms and Conditions. If you do not agree with these Terms, please do not use our website or services.

2. OUR PRODUCTS

Forge Deals sells technology products including smartphones, tablets, laptops, accessories, and new and refurbished devices.

We aim to ensure that product descriptions, specifications, images, condition information, availability, and prices displayed on our website are clear and accurate.

Product images may be used for illustrative purposes, and minor differences in appearance may occur depending on the product, model, colour, or condition purchased.

For refurbished or pre-owned products, the applicable product condition will be clearly stated on the relevant product page.

3. PRICES AND PAYMENTS

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

The total amount payable will be displayed during checkout before you complete your purchase.

Payment must be successfully authorised before an order can be processed.

We may use third-party payment providers to securely process transactions. Your use of these payment services may also be subject to the provider's applicable terms and conditions.

If a pricing or product information error is identified after an order is placed, we will contact you before processing the affected order where appropriate.

4. ORDERS

When you place an order, you are responsible for providing complete and accurate information, including your name, email address, billing information, and delivery address.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

  • A product is unavailable or out of stock.
  • Payment cannot be authorised.
  • Incorrect pricing or product information has been displayed.
  • We suspect fraudulent or unauthorised activity.
  • We are unable to deliver to the address provided.

If payment has already been taken for an order that we cancel, an appropriate refund will be issued to the original payment method.

5. SHIPPING AND DELIVERY

Forge Deals currently delivers to addresses within the United Kingdom.

We offer free UK delivery on all orders.

Orders are normally delivered within 1–3 working days, depending on the applicable delivery service and courier availability.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including courier delays, adverse weather, public holidays, or other unforeseen events.

Full information regarding dispatch times, delivery estimates, tracking, and delays is available in our Shipping Policy.

6. RETURNS AND REFUNDS

We want customers to shop with confidence and provide a 30-day return window, subject to the conditions stated in our Return & Refund Policy and applicable UK consumer law.

If you change your mind, the product should be returned in its original condition. Customers are responsible for return postage costs for change-of-mind returns unless otherwise agreed.

For faulty, incorrect, or damaged products, Forge Deals will provide an appropriate resolution in accordance with applicable UK consumer law. Where applicable, we may provide a prepaid return label or reimburse reasonable return postage costs.

Returned products may be inspected before a refund, replacement, or other resolution is processed.

Approved refunds will be issued to the original payment method.

Please review our Return & Refund Policy for full details, exclusions, return instructions, and processing times.

7. REFURBISHED AND PRE-OWNED PRODUCTS

Some products sold by Forge Deals may be refurbished or pre-owned.

Where applicable, the product page will identify the condition or grade of the device.

Refurbished products may show reasonable cosmetic signs of previous use depending on their stated condition, but they are inspected and tested before sale in accordance with our applicable inspection standards.

Customers should review the individual product description and condition information before purchasing.

8. PRODUCT WARRANTY

Products may be covered by a warranty depending on the specific product and its stated warranty terms.

Warranty coverage does not affect any statutory rights that customers may have under applicable UK consumer law.

Please refer to our Warranty Policy and the relevant product listing for information regarding applicable warranty coverage and exclusions.

9. PRODUCT AVAILABILITY

All products are subject to availability.

We make reasonable efforts to keep inventory information accurate, but occasionally an item may become unavailable after an order has been submitted.

If this happens, we will contact you and, where appropriate, offer an alternative or issue a refund for the unavailable item.

10. YOUR RESPONSIBILITIES

When using our website, you agree not to:

  • Use the website for unlawful or fraudulent purposes.
  • Provide false or misleading information.
  • Attempt to gain unauthorised access to the website or its systems.
  • Introduce viruses, malicious software, or other harmful material.
  • Interfere with the normal operation or security of the website.
  • Copy or commercially exploit website content without appropriate permission.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, the website content, branding, text, graphics, logos, designs, and other materials are owned by or licensed to Forge Deals/FENIX FORGE LTD.

You may use the website for your personal and non-commercial purposes.

You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

12. ACCURACY OF INFORMATION

We make reasonable efforts to ensure information on our website is accurate and current.

However, occasional typographical errors, pricing errors, product specification errors, or availability inaccuracies may occur.

We reserve the right to correct such errors and update website information where necessary.

13. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party services, including payment providers, delivery companies, or other external websites.

We are not responsible for the content, availability, or independent practices of third-party websites or services.

Third-party services may be governed by their own terms and privacy policies.

14. LIABILITY

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable UK law.

Nothing in these Terms affects your statutory rights as a consumer.

To the extent permitted by law, Forge Deals will not be responsible for losses arising from circumstances outside our reasonable control or losses that were not reasonably foreseeable when the contract was formed.

15. PRIVACY AND PERSONAL INFORMATION

We take the privacy of our customers seriously.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable data protection requirements.

Please review our Privacy Policy for more information about how personal information is collected, used, stored, and protected.

16. CHANGES TO THESE TERMS

We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised Last updated date.

Changes will apply from the date they are published unless otherwise stated.

17. GOVERNING LAW

These Terms and Conditions are governed by the applicable laws of England and Wales.

Nothing in these Terms limits any mandatory consumer rights or protections available to you under applicable law.

18. CONTACT US

If you have questions about these Terms and Conditions, an order, or our services, please contact us:

FENIX FORGE LTD (doing business as Forge Deals)
Company Number: 16460161
Address: 57 Clitheroe Road, Manchester, England, M13 0QU
Email: info@forgedealsonline.co.uk
Phone/WhatsApp: +44 7440 515340

Forge Deals – Affordable, Reliable and Trusted Technology in the UK.