Frequently Asked Questions

The key is buying from a reputable, verified UK retailer rather than a private seller. Here's what makes Forge Deals safe:

• CheckMEND verified — every device is checked against a database of millions of lost, stolen, and blacklisted phones before listing
• PhoneCheck certified — independent diagnostic tool confirms the device passes all hardware checks
• 90-point inspection — our in-house technicians test every component before the phone goes on sale
• 12-month warranty — if a fault develops, we fix or replace it at no cost
• 30-day returns — not happy for any reason? Return it free of charge
• Registered UK business — FENIX FORGE LTD, Company No. 16460161, Manchester, England

Buying refurbished from Forge Deals is significantly safer than buying "second hand" from a private seller on eBay or Facebook Marketplace, where no checks, warranty, or returns policy exist.

The difference matters most when something goes wrong:

• Refurbished (from Forge Deals): tested by technicians, CheckMEND verified, 12-month warranty, 30-day returns. If it breaks, you're covered.
• Second hand (private seller): sold as seen, no testing, no warranty, no returns. If it breaks the next day, you have no recourse.

All Forge Deals devices are also factory reset before dispatch — the previous owner's data is completely wiped and the phone is set up fresh, exactly as it would be out of the box from a shop.

Think of it this way: a refurbished phone is a used phone that has been through a professional quality process. A second-hand phone is just someone's old phone.

Yes. Every refurbished phone from Forge Deals comes with a FREE 12-month warranty covering manufacturing defects and hardware faults. If your device develops a fault within the warranty period, Forge Deals will repair or replace it at no cost to you. Accidental damage is not covered.

When we say "factory unlocked," we mean the phone is unlocked at the deepest software level — the same way it leaves the Apple factory. This is different from a "network unlock" which can sometimes be unreliable.

What factory unlocked means for you:

• Use any UK network SIM — EE, O2, Vodafone, Three, giffgaff, and more
• Use international SIMs when travelling abroad
• Switch networks any time with no unlocking fees
• No network branding or pre-installed carrier apps

Every iPhone we sell arrives with a clean iOS setup, ready to activate with your own Apple ID and SIM card of choice.

Here is exactly what each grade means at Forge Deals:

Like New — Looks and feels brand new, with no visible signs of previous use. Screen and body are free from scratches or marks when viewed under normal lighting.

Excellent — Very clean condition with only minor signs of previous use. Fully functional with no impact on performance.

All grades are 90-point tested, factory unlocked, and battery health is guaranteed at 85%+ regardless of cosmetic grade.

When choosing where to buy a refurbished phone in the UK, look for:

• Verified reviews — check for authentic buyer feedback from real customers
• At least 13-month warranty from a registered UK business
• CheckMEND or similar verification — confirms the device is not lost or stolen
• 30-day returns — protects you if something is wrong
• UK-registered company — gives you legal consumer protection under UK law

Forge Deals ticks every box. We are FENIX FORGE LTD (Company No. 16460161), Manchester, with 900+ verified five-star reviews, a 4.91 average rating, free next-day UK delivery, and a 13-month warranty on every device.

A direct comparison:

• Performance: Identical. The A15 Bionic chip in a refurbished iPhone 14 runs exactly the same as in a brand new one.
• Software: Identical. Every device is factory reset and runs the latest compatible iOS or Android.
• Features: Identical. Face ID, cameras, 5G, NFC — everything works as designed.
• Battery: At least 80% of original capacity, guaranteed. Rarely noticeable in a full day's normal use.
• Appearance: May show light signs of use depending on grade — Excellent condition devices look near-new.
• Price: Typically 30–50% less than buying new.

For most people, a refurbished phone from Forge Deals is better value than new — you get the same experience for significantly less money.

Battery health is a percentage showing how much of a battery's original capacity it retains over time:

• 100% — brand new battery, never used
• 90–100% — excellent, barely any degradation
• 80–89% — good, comfortably lasts a full day for most users
• Below 80% — Apple flags this as "significantly degraded" — we never sell devices below this threshold

How to check battery health on iPhone: Settings → Battery → Battery Health & Charging.

On Android: Samsung devices use *#*#4636#*#* in the dialler, or use AccuBattery from the Play Store.

If battery health is important to you, contact us before buying — we can advise on the specific reading for any device.

Here is what makes Forge Deals trustworthy:

• Registered UK company: FENIX FORGE LTD, Company No. 16460161 — verifiable at Companies House
• UK-based: 57 Clitheroe Road, Manchester, England, M13 0QU
• 900+ verified reviews: 4.91 average star rating from genuine UK buyers
• CheckMEND verified: every device checked against the national lost and stolen phone database
• PhoneCheck certified: independent diagnostic certification for every device
• 12-month warranty on every device sold
• 30-day returns — no-quibble returns policy
• Secure payments: Klarna, Clearpay, Visa, Mastercard, Apple Pay, Google Pay, PayPal
• Free next-day UK delivery — fully tracked

If you have any questions before buying, contact our team — we're happy to help.

Yes. Please review the returns policy for the applicable time window and conditions, then contact us before sending an item back.