Refund policy

Last updated: February 12, 2026

At Forge Deals, operated by FENIX FORGE LTD, your satisfaction is our priority. We want you to shop with confidence knowing that your purchase is backed by a clear 30-Day Return & Refund Policy, together with your rights under applicable UK consumer law.

30-Day Returns

We offer a 30-day return period from the date you receive your order for eligible products.

This means you can contact us within 30 days of receiving your order if you wish to return an eligible item, including where you have changed your mind or ordered the wrong product.

This 30-day policy is provided in addition to, and does not limit or replace, your statutory consumer rights.

Your statutory rights remain unaffected, including your rights concerning faulty, misdescribed or unsatisfactory goods.

How to Start a Return

To request a return or refund:

Please contact us before sending your item back and wait for confirmation and return instructions.

This helps us process your return correctly and avoid delays.

Return Reasons & Conditions

1. Faulty, Defective, Incorrect Item or Missing Parts

If your item is faulty, defective, not as described, the wrong item, or is missing parts, please contact us as soon as possible.

Under the Consumer Rights Act 2015, consumers have important statutory rights where goods are faulty or do not conform to the contract. In qualifying circumstances, faulty goods may be rejected within 30 days for a refund.

Where appropriate, we may offer a refund, repair or replacement in accordance with your statutory rights.

Items should include their original packaging, accessories and included components where reasonably possible.

2. Item Arrived Damaged

If your order arrives damaged, please contact us as soon as possible after delivery.

We may request:

  • Photographs of the item
  • Photographs of the packaging
  • Photographs of the shipping label
  • Other information required to investigate the damage

Please retain the original packaging until the matter has been resolved.

3. Changed Your Mind or Ordered by Mistake

You may request a return within our 30-day return period, provided the product is eligible for return and meets the conditions below.

The item should be returned in its original condition with all relevant accessories, packaging and included items.

For hygiene-related or sealed accessories, certain products may not be eligible for return once opened, unless they are faulty or otherwise covered by your statutory rights.

If an item shows signs of handling or use beyond what is reasonably necessary to inspect and assess it, a deduction may be made where permitted by applicable law.

Your statutory cancellation and consumer rights are not affected by this policy. For online purchases, UK consumer law generally provides a statutory 14-day cancellation period for eligible distance contracts, followed by a further period to return the goods.

Return Shipping

Faulty, Incorrect or Damaged Items

For faulty, incorrect or damaged items, Forge Deals will provide a prepaid return label where applicable.

Where a prepaid return label is not available, reasonable return costs may be reimbursed where appropriate.

Change-of-Mind Returns

For change-of-mind returns under our 30-day policy, the customer is generally responsible for the cost of returning the item, unless otherwise required by law or agreed by Forge Deals.

Product Condition on Return

To help us process your return quickly, please ensure:

  • The device is returned safely and securely packaged.
  • All included accessories are returned.
  • Any original packaging is included where reasonably possible.
  • The device has been reset to factory settings.
  • All personal data has been removed.
  • iCloud, Google, Samsung or other account locks have been removed.
  • Any passwords, passcodes or activation locks have been disabled.

Important: We cannot process a returned device normally if it remains linked to your personal account or activation lock.

After 30 Days

After our 30-day return period, change-of-mind returns will generally no longer be accepted unless otherwise agreed by Forge Deals.

However, your statutory consumer rights remain unaffected.

If a product develops a fault after the first 30 days, you may still have rights to a repair, replacement, price reduction or refund depending on the circumstances and applicable UK consumer law.

Where applicable, products may also be covered by the Forge Deals warranty or manufacturer's warranty.

Refunds

Once your returned item has been received, we will inspect it.

We aim to complete the inspection and return processing within 1–3 working days.

If a refund is approved, it will normally be issued to the original payment method used for the purchase.

The time taken for the funds to appear in your account can vary depending on your bank, card provider or payment provider.

For purchases made using Klarna or Clearpay, refunds will be processed through the relevant payment provider in accordance with their applicable terms.

Important Information About Refunds

A refund may be adjusted where permitted by law if:

  • Accessories included with the original order are missing.
  • The item has been damaged after delivery.
  • The product has been used or handled beyond what is reasonably necessary to inspect it.
  • The returned product is incomplete.

Nothing in this policy limits your statutory rights.

UK consumer law protects consumers where goods are faulty, not as described or otherwise fail to meet the required standards.

30-Day Return Summary

30-Day Returns
Return eligible products within 30 days of receiving your order.

Faulty Products
If your product is faulty or does not conform to the contract, your statutory consumer rights apply.

Changed Your Mind
Eligible products can be returned within our 30-day return period, subject to the conditions of this policy.

Secure Returns
Please contact us before returning your item.

Fast Processing
We aim to inspect and process returned items within 1–3 working days.

Original Payment Method
Approved refunds are returned to the original payment method.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Forge Deals
57 Clitheroe Road
Manchester
England
M13 0QU

Phone: +44 7440 515340
Email: info@forgedealsonline.co.uk

For return or refund enquiries, please include your order number wherever possible.