Return & Refund Policy – Forge Deals Online UK

At Forge Deals Online UK, your satisfaction is our top priority. We want you to shop with confidence, knowing that every order is backed by a clear and fair return policy.

We now offer a 14-Day Return Period from the date you receive your order, in addition to our standard 30-Day Return & Refund Policy (unless otherwise stated in the product listing).

How to Start a Return

To request a return or refund:

• Fill out the Contact Form on our website, or

• Email us at info@forgedealsonline.co.uk, or

• Contact us directly via WhatsApp.

⚠️ Please wait for confirmation before dispatching your item. Returns sent without approval may not be accepted, and the customer will be responsible for any loss.

Return Reasons & Conditions

1. Defective, Faulty, Wrong Item, or Missing Parts

• Must be reported within 3 days of delivery.

• Item must include all original packaging and accessories.

2. Item Arrived Damaged

• Must be reported within 3 days of delivery.

• A courier statement may be required as proof of shipping damage.

• Item must include all original packaging and accessories.

3. Changed Mind or Ordered by Mistake

• You may return your product within 14 days of receipt.

• Clearance or sale items may not be eligible (check product description).

• Item must be in original sealed, unopened packaging.

• If the seal is broken, a 10–70% deduction may apply depending on product condition.

• Generic accessories (chargers, cables, cases, etc.) are non-returnable.

• A valid tracking number must be provided once returned.

Return Shipping

• Reasons (1 & 2): We will provide a prepaid return label (where possible).

• If a prepaid label is not available, you may need to arrange shipping, and we will reimburse the cost.

• Reason (3): The customer is responsible for return postage. A prepaid label can be issued, with the cost deducted from your refund.

After 30 Days

• Returns are only accepted under the manufacturer’s warranty (if applicable).

• Items will be repaired (not refunded).

• Customer pays return shipping.

Important Notes

• Always include your order number inside or outside the parcel.

• Devices must be reset to factory settings, with all data, passwords, locks, and IDs removed.

• Do not return accessories unless requested – lost accessories cannot be refunded.

• Once your return is received, please allow 1–3 working days for inspection and processing.

Refunds

• Refunds are available for returns requested within 14 days of receipt.

• Refunds are processed within 3 working days after inspection.

• It may take up to 14 working days to appear in your bank account, depending on your provider.

• Refunds are issued to the original payment method.

• Orders cancelled via Clearpay or Klarna may incur a 10% deduction (including shipping fees) if cancelled due to customer mistake, incorrect address, or change of mind.

Contact for Refund & Return Queries

📞 Refund disputes: +44 7440515340
📧 Returns: info@forgedealsonline.co.uk

Return Address

Forge Deals Online UK
57 Clitheroe Road
Manchester, England
M13 0QU