Return & Refund Policy – Forge Deals Online UK

At Forge Deals Online UK, your satisfaction is our top priority. We aim to provide you with high-quality products and a smooth shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a 30-Day Return & Refund Policy (unless otherwise stated in the product description).

How to Start a Return

To request a return or refund, please:

• Fill out the form on our Contact Us page, or

• Email us at info@forgedealsonline.co.uk, or

• Contact us via WhatsApp.

⚠️ Please wait for confirmation before dispatching your item. Returns sent without approval may not be accepted, and the customer will be responsible for any loss.

Return Reasons & Conditions

1. Defective, Faulty, Wrong Item, or Missing Parts

• Must be reported within 3 days of delivery.

• Item must include all original packaging and accessories.

2. Item Arrived Damaged

• Must be reported within 3 days of delivery.

• A written statement may be required from the courier as proof of shipping damage.

• Item must include all original packaging and accessories.

3. Changed Mind or Ordered by Mistake

• Clearance sale items may not be eligible for return (check product description).

• Item must be in original sealed, unopened packaging.

• If seal is broken, 10–70% deduction may apply depending on product condition.

• Generic accessories are non-returnable.

• Tracking number must be provided once item is shipped back.

Return Shipping

• For reasons (1 & 2), we provide a prepaid return label (where possible).

• If a prepaid label is not available, you may need to arrange return shipping, and we will reimburse the postage.

• For reason (3) (changed mind/mistake), the customer is responsible for return shipping. A prepaid label can be provided, and the cost will be deducted from the refund.

After 30 Days

• Returns are only accepted under manufacturer’s warranty (if applicable).

• Items will be repaired (not refunded).

• Customer pays return shipping.

Important Notes

• Always include your order number inside or outside the parcel.

• Devices must be reset to factory settings, with all data, passwords, locks, and IDs removed.

• Do not return accessories (chargers, cables, cases, etc.) unless requested—lost accessories cannot be refunded.

• Once your parcel is delivered to our returns centre, please allow 1–3 working days for processing.

Refunds

• Refunds are not applicable after 30 days of purchase (except under warranty repair).

• Refunds are issued within 3 working days after inspection of returned item.

• It may take up to 14 working days to appear in your bank account, depending on your payment provider.

• Refunds will be sent back to the original payment method.

• Orders cancelled via Clearpay or Klarna may incur a 10% deduction (including shipping fees) if cancelled due to incorrect address, change of mind, or customer mistake.

Contact for Refund Queries

• For refund disputes: +44 7440515340

• For returns: info@forgedealsonline.co.uk

Return Address

Forge Deals Online UK
85 Bury New Road
Manchester, M8 8FX