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Refund Policy
Return & Refund Policy – Forge Deals Online UK
At Forge Deals Online UK, your satisfaction is our top priority. We want you to shop with confidence, knowing that every order is backed by a clear and fair return policy.
We now offer a 14-Day Return Period from the date you receive your order, in addition to our standard 30-Day Return & Refund Policy (unless otherwise stated in the product listing).
⚠️ Please wait for confirmation before dispatching your item. Returns sent without approval may not be accepted, and the customer will be responsible for any loss.
Return Reasons & Conditions
1. Defective, Faulty, Wrong Item, or Missing Parts
Must be reported within 3 days of delivery.
Item must include all original packaging and accessories.
2. Item Arrived Damaged
Must be reported within 3 days of delivery.
A courier statement may be required as proof of shipping damage.
Item must include all original packaging and accessories.
3. Changed Mind or Ordered by Mistake
You may return your product within 14 days of receipt.
Clearance or sale items may not be eligible (check product description).
Item must be in original sealed, unopened packaging.
If the seal is broken, a 10–70% deduction may apply depending on product condition.
Generic accessories (chargers, cables, cases, etc.) are non-returnable.
A valid tracking number must be provided once returned.
Return Shipping
Reasons (1 & 2): We will provide a prepaid return label (where possible).
If a prepaid label is not available, you may need to arrange shipping, and we will reimburse the cost.
Reason (3): The customer is responsible for return postage. A prepaid label can be issued, with the cost deducted from your refund.
After 30 Days
Returns are only accepted under the manufacturer’s warranty (if applicable).
Items will be repaired (not refunded).
Customer pays return shipping.
Important Notes
Always include your order number inside or outside the parcel.
Devices must be reset to factory settings, with all data, passwords, locks, and IDs removed.
Do not return accessories unless requested – lost accessories cannot be refunded.
Once your return is received, please allow 1–3 working days for inspection and processing.
Refunds
Refunds are available for returns requested within 14 days of receipt.
Refunds are processed within 3 working days after inspection.
It may take up to 14 working days to appear in your bank account, depending on your provider.
Refunds are issued to the original payment method.
Orders cancelled via Clearpay or Klarna may incur a 10% deduction (including shipping fees) if cancelled due to customer mistake, incorrect address, or change of mind.
