Return & Refund Policy | Forge Deals

At Forge Deals, operated by FENIX FORGE LTD, your satisfaction is our top priority. We want you to shop with confidence, knowing that every order is backed by a clear and fair return policy.

We offer a 14-Day Return Period from the date you receive your order in accordance with UK distance selling regulations, in addition to our standard 30-Day Return & Refund Policy (unless otherwise stated in the product listing).

How to Start a Return

To request a return or refund:

• Fill out the Contact Form on our website, or

• Email us at info@forgedealsonline.co.uk

Please wait for confirmation before dispatching your item to ensure smooth processing.

Return Reasons & Conditions

1. Defective, Faulty, Wrong Item, or Missing Parts

• Faulty or incorrect items should be reported as soon as possible for prompt resolution.

• Under the UK Consumer Rights Act 2015, you are entitled to reject faulty goods within 30 days of receipt.

• Items should include original packaging and accessories where possible.

2. Item Arrived Damaged

• Please notify us promptly if your item arrives damaged.

• A courier statement or photos may be requested as proof of damage.

• Items should include original packaging and accessories where possible.

3. Changed Mind or Ordered by Mistake

• You may return your product within 14 days of receipt under UK distance selling regulations.

• The item must be returned in its original condition.

• A deduction may apply if the item shows signs of excessive handling beyond what is necessary to inspect it, in line with UK consumer law.

• Certain accessories (e.g. hygiene-related or sealed items) may not be eligible for return unless faulty.

• A valid tracking number must be provided when returning items.

Return Shipping

• For faulty, incorrect, or damaged items, we will provide a prepaid return label where applicable.

• If a prepaid label is not available, reasonable return costs will be reimbursed upon receipt.

• For change-of-mind returns, the customer is responsible for return postage costs.

After 30 Days

• After 30 days, items may be repaired or replaced in accordance with the manufacturer’s warranty (if applicable) and UK consumer law.

• Repairs or replacements may be offered where appropriate.

Important Notes

• Always include your order number with your return.

• Devices must be reset to factory settings, with all data, passwords, and iCloud/Google accounts removed before return.

• Lost or missing accessories may affect the refund amount where applicable.

• Once your return is received, please allow 1–3 working days for inspection and processing.

Refunds

• Refunds are available for returns requested within 14 days of receipt (unless otherwise stated).

• Refunds are processed within 3 working days after inspection.

• Funds may take up to 14 working days to appear in your bank account depending on your payment provider.

• Refunds will be issued to the original payment method used at checkout.

• For Klarna or Clearpay purchases, refunds will be processed in line with their terms and conditions.

Contact for Refund & Return Queries

Refund disputes: +44 7440515340
Email: info@forgedealsonline.co.uk

Return Address

Forge Deals
57 Clitheroe Road
Manchester, England
M13 0QU